At Silvan Retreats, we want you to be fully satisfied with your purchase of camping gear, fishing gear, hiking gear, and luggage. This policy outlines the terms and process for returns and refunds.
Returns
You may request a return within 7 days of receiving your order if the product is defective, damaged, or not as described. All items must be in their original condition, unused, and with all original packaging and tags.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via Cash on Delivery adjustments or store credit within 7–10 business days. Please note that any shipping costs are non-refundable.
Exchanges
Exchanges are possible only for defective or damaged items. If you wish to exchange a product, please contact us immediately with your order details and reason for exchange.
How to Initiate a Return
To initiate a return or request a refund, please contact us at [email protected].